The Open Channel

Action Learning

The Open Channel offers support for Action Learning to help senior people find new solutions to difficult challenges. Here we explain our approach to Action Learning so that you can decide if it provides the right kind of support for you.

What is Action Learning?

Action Learning is a method for developing the problem solving skills of staff at all levels through shared exploration of workplace challenges.

It is particularly suitable for people who need support for the difficult leadership and managerial challenges they experience.

At a time when public services are changing rapidly and resources are scarce, Action Learning is a cost effective method for building the capacity and confidence of your key people.

How does The Open Channel provide Action Learning?

The Open Channel offers Action Learning in a conventional face to face format, offering time away from the workplace to really explore problems and find robust solutions

And for those of you who need regular support we offer an innovative and very cost effective online Action Learning service.

How does Face to Face Action Learning work?

Our model for Face to Face Action Learning is based on three full days over the course of a year. Between four and six participants meet with an Action Learning Facilitator, who guides them through a structured process. Participants agree who will present an issue which is then critically appraised through constructive questioning.

The environment is confidential, safe and supportive, yet challenging and robust. Participants are encouraged to bring entrenched, complex problems which they are finding difficult to resolve.

How does Online Action Learning work?

Online sets are also made up of four to six participants. The method of one participant presenting an issue and other participants offering questions is the same. An Action Learning Facilitator guides the process in a similar way to the face to face method.

Online sets last for an hour, and are designed to address one substantive issue. They take place either by teleconference or by webinar, and can be delivered over a lunchtime period or just after the working day if this suits participants.


The Open Channel approach is based on the belief that people and organisations are inherently strong, and that by supporting strengths we can find better and more sustainable solutions.

We ask all Action Learning participants to undertake a Strengthsfinder analysis which will give us a shared view of the key strengths of individual participants

How can I get involved in Action Learning?

We welcome enquiries about our Action Learning services. Please contact Janet Dean on 07789 067131 or Steve Loraine on 0791 905 4001 or email

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Steve LoraineSteve Loraine

Steve works with passion and conviction to help organisations improve their visions, performance and outcomes, using leading edge appreciative and strengths-based approaches to involve employees and customers in shaping great services.

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Janet DeanJanet Dean

Janet draws on deep knowledge to generate fresh ideas and suggest ways to solve problems. She believes we can achieve more by sharing ideas and working out solutions together. Janet values individuals for who they are, and build on strengths to get the best out of people and organisations.

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